Why ChatOps Is the Future of How Smart Companies Work

Elizabeth Batman

The way we work has changed forever due to the pandemic. It appears nine months into the monumental “work from home” experiment, that the results are positive. A recent PWC survey showed that 83% of employers now say the shift to remote work has been successful for their company.

So now that the culture of how we work has changed for good, more companies are examining their workflows to identify ways to increase communication, collaboration and productivity. One trend that is emerging in this space is called ChatOps.

Defining ChatOps

In a nutshell, ChatOps are the systems and tools used to connect a company’s communication platform with it’s backend processes through automation, bots and integration. ChatOps is used to connect people with the technical processes and workflows they use every day.

The goal? Reduce context switching, make communication clearer and utilize automation to save everyone time.

ChatOps helps businesses get more out of their communication tools like Slack and Microsoft Teams, by creating deep integrations between their processes and the chat tools. The end game is to allow employees to manage many of their workflows directly within Slack or Teams, which keeps communication flowing and productivity high.

How ChatOps Gives Companies an Edge

With the acquisition of Slack by Salesforce, it’s clear many of the world’s top companies are beginning to focus on using ChatOps to integrate their workflows.

TechCrunch reported that Rob Seaman, SVP for Slack at Salesforce sees Slack as the communications platform for Salesforce moving forward. “We really want Slack to be the primary engagement surface for our users, their communications, their work, their workflows and the processes and the apps they support,” he said.

The real power behind ChatOps is that it combines automation with collaboration. Companies using ChatOps are able to use AI to eliminate manual steps in their workflow while keeping all updates and alerts in channel on Slack to keep everyone updated on what’s happening with a project.

This helps companies speed up their processes, eliminate missed communication signals and ultimately improve their bottom line.

Why Nextup Is All In on ChatOps

When we set out to create Nextup, our goal was to help IT and development teams improve their productivity through Slack integrations. Over time, we’ve seen how our solutions – Jira Integration+ and HelpDesk+ – have been on the forefront of ChatOps innovations.

Our customers have been able utilize our integrations into Slack to let them manage their entire development and service desk functions within chats. They no longer have to switch context to Jira, deal with a clogged email inbox or constantly hold meetings to keep their teams on the same page.

The positive feedback from customers has been overwhelming, which is why Nextup is going to focus all our future product development in the ChatOps space. We plan to help companies revolutionize not only how they develop software and run IT service teams, but to create a suite of ChatOp products that change how their entire business works. This includes:

  • Making meetings more productive and relevant
  • Enhancing how teams update wikis and documents
  • Improving the way sales teams close deals
  • Streamlining HR functions and employee onboarding
  • Assisting IT and development teams across all their processes

We’ve set some lofty goals as a company, but are motivated to bring the power of ChatOps to teams across all types of organizations. In the future we foresee a workplace where teams across a variety of disciplines are able to cross-collaborate, keep innovation on the forefront and hold a productivity edge over the competition.

If you’re interested in learning how to integrate ChatOps into your development and IT process, send us an email at product@nextup.ai. Stay tuned for more exciting news from our team on the next iteration of ChatOps products to come.

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