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Jira Service Desk for Slack

HelpDesk+ makes it easy for your team to create and track help requests and streamlines your support process.

  • Increase employee satisfaction
  • Resolve issues faster
  • Reduce context switching
  • Increase helpdesk engagement
HelpDesk+

How does HelpDesk+ work?

  • An employee needs internal help from IT, HR, Facilities, or other teams.
  • The employee creates a support request from Slack with HelpDesk Plus.
  • The service form in JSD is automatically mirrored in Slack.
  • The request is intelligently routed to the support team in a Slack channel.
  • The team communicates to gather further information and resolve the issue--all from Slack.
  • Employee satisfaction with internal support increases and rouge requests are reduced.
HelpDesk+

Streamline Communication

Resolve issues without interrupting the workflow.

No need to wait a day until you receive the answer.

HelpDesk+

Supercharge Your Ticket System

Remove repetitive tasks for your support team.

Let them focus on efficiently helping the right customers.

HelpDesk+

Maximize Productivity

Keep everything in Slack to delight your employees and agents.

Losing track of your support requests?

simplify your process

Create Requests from Slack

Make it simple for your team to create support requests without switching context and reduce ad-hoc requests to your support team.

  • Access /helpdesk from anywhere

    Checking on existing requests or creating new ones is simple with /helpdesk. This simple command is easy to remember and can be used from anywhere within Slack.

  • App home tab

    Simply open the chat with the helpdesk bot in Slack for a quick summary and easy options for initializing a new request.

Create support requests from Slack
stop switching

Take action from Slack

Save your team on switching and improve user satisfaction with the support process by keeping everything in Slack.

  • Threaded conversations

    Employees and agents discuss requests in Slack threads to quickly gather additional information and get requests resolved and everything that happens is automatically copied to Jira.

  • View & Update Requests

    Helpdesk+ allows your team to check the status of a request and easily update as needed reducing time consuming status update questions.

  • Notifications for updates from anywhere

    Get notified in Slack when requests are updated from email, the support portal or anywhere else. Reply back via Slack without switching to keep your day moving.

View Request History

Security & Privacy


Want to learn more about security and privacy? read more here.

Ready to learn
more?

Schedule a 30-minute discovery and demo call to learn more about how helpdesk+ can help your team.

Frequently Asked Questions

Don't see your question? contact Us and we will be happy to help.

Can I try Helpdesk+ before I buy?

Sure! All plans come with 30-day free trial, no credit card needed.

How are Slack users defined?

We use the Slack API to determine the number of users on your Slack team in the workspace where the bot was installed. Pricing is based on your team size in Slack.

How are payments secured?

We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.

Can I update my billing contact?

Yes, please login to your account and select your premium bot and then fill out the form to updated or edit your billing contact.

How do I update my credit card?

Please login to your account and navigate to the billing page to update your credit card details.

What if I have more than 1,000 Slack users?

Teams with over 1,000 users are charged for first 1,000 users only. The rest of your users are included in your subscription.

What is your refund or satisfaction policy?

In short we do everything we can to ensure you are happy. We believe our customer satisfaction policy is very user friendly. We hope you agree – read the full policy here

Does it work with Jira Server and Data Center?

Yes, we fully support Jira Server instances on version 7.0 and above. We also have solutions for self hosted Jira Server instances that run behind the firewall with our enterprise edition offering. Learn more about enterprise edition

How are request forms configured?

Helpdesk+ communicates with the Jira Service Desk and/or Jira APIs to get the fields you already have configured and mirrors the fields automatically in Slack. No configuration is required.

What if our Jira is behind a firewall?

Behind the firewall Jira Server instances can work with our service. We have static IP addresses that can be white listed in the firewall and we offer a self-hosted version with our enterprise edition. Learn more about enterprise edition

What about a self hosted enterprise version?

We have options for larger organization from private servers, self hosted, non credit card payment options and more. Learn more about enterprise edition

How does security work?

The solution utilizes secure connections based on OAuth security to connect Slack to Jira. Once the connection is established the Slack APIs find matches to specific patterns in your channels where the bot has been invited. If a match is found an API call is made to Jira to take action. All matching is done in memory and no logs are stored. We take your security and data privacy seriously. Learn more about our security practices or read our privacy policy

Do you offer discounts for students and nonprofits?

Nextup supports students, nonprofits and charities and offers a 25% discount on annual plans. Contact support at info@nextup.ai or chat with us below for details around how we can help you!

How can I manage my account and settings?

Please login to your account to manage your account and settings.