Help Employees Help Themselves.
- Resolve internal issues faster.
- Intelligently connect customers with answers and internal support resources.
- Automated conversation management and ticket creation.
- Continuously improve user experience without the operational overhead.
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HelpDesk+ uses intelligent automation to streamline the internal support process.
Our bot-based assistant allows users to resolve their own issues. Self-help enables your support team to operate efficiently and support the right customers.
Instead of organizing your ever-expanding internal knowledge repositories, let natural language processing do the work for you. Help your employees help themselves.
How does HelpDesk+ work?
- Customer asks HelpDesk+ a question
- HelpDesk+ queries your knowledge repository
- The customer is provided multiple potential solutions
- If no solution, they are automatically matched to a support person.
- HelpDesk+ automates channel creation and ticket management in realtime.
- Platform records and archives the conversation to improve future answers
Resolve issues without interrupting the workflow.
No need to wait a day until you receive the answer.
Supercharge Your Ticket System
Remove repetitive tasks for your support team.
Let them focus on efficiently helping the right customers.
Our self-help AI reduces the time needed to help customers, manage tickets, and answer common questions for future employees.