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Jira Service Desk for Slack
HelpDesk+ makes it easy for your team to create and track help requests and streamlines your support process.
- Increase employee satisfaction
- Resolve issues faster
- Reduce context switching
- Increase helpdesk engagement
How does HelpDesk+ work?
- An employee needs internal help from IT, HR, Facilities, or other teams.
- The employee creates a support request from Slack with HelpDesk Plus.
- The service form in JSD is automatically mirrored in Slack.
- The request is intelligently routed to the support team in a Slack channel.
- The team communicates to gather further information and resolve the issue--all from Slack.
- Employee satisfaction with internal support increases and rogue requests are reduced.
Resolve issues without interrupting the workflow.
No need to wait a day until you receive the answer.
Supercharge Your Ticket System
Remove repetitive tasks for your support team.
Let them focus on efficiently helping the right customers.
Keep everything in Slack to delight your employees and agents.
Losing track of your support requests?
Create Requests from Slack
Make it simple for your team to create support requests without switching context and reduce ad-hoc requests to your support team.
Access /helpdesk from anywhere
Checking on existing requests or creating new ones is simple with /helpdesk. This simple command is easy to remember and can be used from anywhere within Slack.
App home tab
Simply open the chat with the helpdesk bot in Slack for a quick summary and easy options for initializing a new request.
All Request Forms in Slack
HelpDesk+ automatically maps all of your service request forms to Slack and creates workflows for each request type.
Route requests to your channels in Slack based on your preferences. Alert the right team at the right time.
Mobile Agent Actions
Respond to requests and keep things moving from the go.
Take action from Slack
Save your team on switching and improve user satisfaction with the support process by keeping everything in Slack.
Employees and agents discuss requests in Slack threads to quickly gather additional information and get requests resolved and everything that happens is automatically copied to Jira.
View & Update Requests
Helpdesk+ allows your team to check the status of a request and easily update as needed reducing time consuming status update questions.
Notifications for updates from anywhere
Get notified in Slack when requests are updated from email, the support portal or anywhere else. Reply back via Slack without switching to keep your day moving.
Security & Privacy
Ready to learn
Add to Slack now to try helpdesk+ for free for 14-days.
Frequently Asked Questions
Don't see your question? contact Us and we will be happy to help.
We use the Slack API to determine the number of users on your Slack team in the workspace where the bot was installed. Pricing is based on your team size in Slack.
We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.
Yes, please login to your account and select your premium bot and then fill out the form to updated or edit your billing contact.
Please login to your account and navigate to the billing page to update your credit card details.
Yes, we fully support Jira Server instances on version 7.0 and above. We also have solutions for self hosted Jira Server instances that run behind the firewall with our enterprise edition offering. Learn more about enterprise edition
Helpdesk+ communicates with the Jira Service Desk and/or Jira APIs to get the fields you already have configured and mirrors the fields automatically in Slack. No configuration is required.
Behind the firewall Jira Server instances can work with our service. We have static IP addresses that can be white listed in the firewall and we offer a self-hosted version with our enterprise edition. Learn more about enterprise edition
We have options for larger organization from private servers, self hosted, non credit card payment options and more. Learn more about enterprise edition
Nextup supports students, nonprofits and charities and offers a 25% discount on annual plans. Contact support at email@example.com or chat with us below for details around how we can help you!