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Privacy Policy


Effective as of June, 18, 2018

This Privacy Policy describes how we collect and use the information you may provide or may be accessible to us when using the Nextup.ai Services.

This Privacy Policy is expressly incorporated into the Nextup.ai Terms of Service ( https://www.nextup.ai/terms/) and is an essential part of the Agreement to which you are bound if you access or use the Nextup.ai web application, the www.nextup.ai website (“Website”) and service (together, the “Nextup.ai Service”). Terms used but not otherwise defined in this Privacy Policy have the definitions included in the Nextup.ai Terms of Service.

Please read the entire Agreement, including this Privacy Policy, carefully before accessing or using the Nextup.ai Service. Your accessing or using any part of the Nextup.ai Service evidences your agreement to be bound by the terms and conditions of the Agreement, including this Privacy Policy. If you do not agree to all the terms and conditions of the Agreement, including this Privacy Policy, then you may not access or use the Nextup.ai Service.

1. Information We Collect



Shared with 3rd Parties

Personal Data

Name To address you by name when using the bot No
Email Address Used to connect your chat program account with your Jira account No
Timezone To send scheduled messages in your local timezone No
Chat username For @mentions and direct messages in your chat program No

Company Data

Team Name For connection to subscription data and reporting No
Team Size For billing and reporting No
Chat Program Team Id Used to associate records together No

Usage & Issue Data

Ticket IDs Example - TIC-XXX Used to control room spam via throttling of notifications No
Interaction Metadata Types of features being utilized for meta reporting. No

No additional data on your issues or interactions are stored by Nextup.ai in conjunction with our Services. We do not have access additional data such as issue descriptions, work logs, assignments, project names, etc in our systems. These elements pass through Nextup's servers in memory over encrypted connections and never stored in persistent storage.

2. Collection of Information.

The Nextup.ai web application allows you to connect your ticketing platform(s) with your chat program to facilitate your workflows and save you time. Through your use of the Nextup.ai Service, we may have access to and/or collect various types of information:

3. Use of Information.

Our primary goals in collecting information are to provide and improve the Nextup.ai Services, to administer your use of the Nextup.ai Services and to enable you to use and easily navigate the Nextup.ai Services. We may use your Personal Information or Confidential Information to let you know about products or services which may be of interest to you or to personalize the Nextup.ai Service to meet your needs or preferences. This may involve sharing certain Personal Information or Confidential Information, with affiliated companies or third parties.

We may use your Personal Information or Confidential information to improve the Nextup.ai Services, and to deliver the Nextup.ai functionality to you and your team and to improve the performance of our proprietary prediction models.

We do not sell, lease or transfer your Personal Information or Confidential information to third parties, but we may and sometimes shall disclose your Personal Information or Confidential information if any one of the following circumstances occur:

We also may anonymize or aggregate Personal Information or Confidential Information with the Personal Information or Confidential information of other users (e.g. average performance indicators) so that the information does not identify you and does not identify you as a source of data. Such anonymized or aggregated information does not constitute Personal Information or Confidential Information and we reserve the right to sell, lease or transfer that information now or in the future.

4. Public Information.

If you are a member of a team that has enabled Nextup.ai Services, we may publicly present on our Website (i) your team name and team avatar and (ii) your user name, your first and last name, and your avatar. We will not publicly present your personal team information like reports and direct massages you provide to Nextup.ai.

If you want to be excluded from this section of the usage of the Nextup.ai Service, please contact us at info@nextup.ai.

5. Information Security.

The security of your Personal Information and Confidential Information is important to us. We follow generally accepted industry standards to protect your Personal Information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. As a result, we cannot guarantee its security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of information at any time.

If you have any questions about security in using the Nextup.ai Service, please contact us at info@nextup.ai.

6. Updates to Information.

If you would like to review or update your Personal Information, please contact us at info@nextup.ai.

If you ever decide to delete your account, you may do so by emailing info@nextup.ai. If you terminate your account, any association between your account and information we store will no longer be accessible through your account. However, given the nature of sharing on the Nextup.ai Services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

7. Google Analytics

We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our website visitors. These cookies collect data tied to a user’s IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the website. Based on this information, Google Analytics compiles aggregate data about website traffic and interactions, which we use to offer better website experiences and tools in the future. Google Analytics does not collect any personal data (other than IP Address which may be considered personal data in some countries). You can obtain more information about Google Analytics here: >www.google.com/intl/en/policies/privacy/

8. Changes to Privacy Policy.

We may update and amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we amend this Privacy Policy, we will notify you by posting an announcement on the Website. If we make any material changes to this Privacy Policy, we may also choose at our discretion to notify you through the Nextup.ai Services and/or by sending you an email.

You are bound by any update and amendment to the Privacy Policy when you keep using our Website and the Nextup.ai Services after such update or amendment has been first posted on the Website.

We encourage you to periodically review this page for the latest information on our privacy practices.

9. Your Consent

By using our website, you consent to our Privacy Policy and to the collection and use of the information as described here.

10. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

11. Contact.

If you have any questions, comments or requests regarding the Privacy Policy, please contact us at info@nextup.ai.