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Automatically Respond to Messages in Support Channel
Automatically respond when a user sends a message to a support channel.
What’s it handy for?
Helpdesk+ will respond to any user who sends a message to a channel. Optionally, Helpdesk+ can provide a link to create a request, or a custom button that points to a URL you determine.
Use cases:
- Onboarding
- Helpdoc acceptance
- Any other commonly-performed task by the Support team
To get started:
- Install Helpdesk+ to your workspace
- Connect to Jira
- Navigate to the channel to have auto-create functionality enabled
- Invite the Helpdesk+ bot to your channel
- Select Support Channel
- Select Configure
- Select any number of issue types
- Check the box next to Auto Response
- Provide a message that Helpdesk+ should respond to users with
- (Optional) Provide a Create Issue or Custom button
- Click Submit
See it in action:
Auto Response setup:
Auto Response in action:
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This tip uses:
HelpDesk+
Prep
Under 10 minutes
Slack skill level
Beginner
Results:
The support channel will automatically respond to each message sent to the channel
Built for:
Support teams who want to automate commonly-performed tasks
This workflow requires an app
HelpDesk+
Chat first ITSM support
Learn How to use
