Automatically sync conversations in Slack with tickets in Jira Service Manageme to keep everyone on the same page.
Allow users to stay in Slack and get updates to issues without switching to the support portal.
A few uses for this workflow:
In your support channels anyone can message your team and create an issue and your conversation is automatically synchronized between your apps.
Slack conversation between user and agent
Auto-synchronized conversation in JSM
Automatically respond when a user sends a message to a support channel.
Automatically create issues when a user sends a message to a support channel
Add internal comments with other Agents from Slack to JSM and keep them private