Automate your ITSM processes inside Mircrosoft Teams with HelpDesk+
Nobody wants to go to the portal to get help.
Your support team can easily track work without needing to copy & paste with our Microsoft Teams help desk integration.
HelpDesk+ mirrors your service desk automagically in Slack. Everyone works where they want and all conversations and important updates are synced in real-time.
Route tickets that required approval to the manager as a Teams message with any easy buttons to approve or reject the request.
Eliminate approval backup in emails.
Direct users to known solutions in your knowledge base to solve issues instantly. Self-service eliminates many unnecessary tickets and frees up your support agents.
“We’ve logged 3 times as many requests and now our request response time is hours instead of days”
Principal Systems Engineer
Our industry leading integration for support in chat is coming to Microsoft Teams soon, join the beta list to get early access.