Intuitive Slack first Support with HelpDesk+

Automate your ITSM processes inside Slack with HelpDesk+ for Jira Service Management.

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Workflows built for your support team

Slack conversations converted into easily tracked tickets

Nobody wants to go to the portal to get help.  

With Slack & HelpDesk+ your support team can easily track work in workflow apps without needing to copy & paste.

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"It allows us to work entirely within Slack without switching."

Emily McKee

Compliance Officer at RaceRocks 3D

Synced both ways, always.

HelpDesk+ mirrors your service desk automagically in Slack. Everyone works where they want and all conversations and important updates are synced in real-time, improving productivity.

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"HelpDesk+ has become a critical application for our service teams, our users and management layers."

Lameck Oliveira

Senior Atlassian Consultant at Moxie

Streamline your approval process

Route support tickets that required approval to the manager as a Slack message with any easy buttons to approve or reject the request.

Eliminate approval backup in emails.

Jonathan Akhondi
"Our customers are very happy that we decided to make ticketing work for them in the environment they love most, Slack."

Jonathan Akhondi

Senior IT Solutions Engineer at Rebellion Defense

Intelligent self-service support

Direct users to known solutions in your knowledge base to solve issues instantly.  Self-help eliminates many unnecessary tickets and frees up your support agents.

Arik Liber photo
"After looking into all the solutions in the Atlassian Marketplace we've decided to go with HelpDesk+"

Arik Liber

VP of Research and Development at MyndYou

Track tickets in real time and speed resolution 5x

What makes us different

How to get started with Slack & HelpDesk+ integration

Add to Slack

Install the HelpDesk+ app in your Slack workspace.

Connect to Jira

Connect to your Jira instance.

Configure in Slack

Set up a workflow in Slack that meets your needs.

Get started with HelpDesk+

Try HelpDesk+  for free for 14-days to discover how it can make Slack first support a reality!

Add to Slack +

No credit card required.