HelpDesk+

14 day free trial

Try for free

no credit card required

How many members are in your Slack workspace?

Standard

$12/per month, billed annually

Pricing based on Slack user count in connected workspace.

Unlimited actions & workflows

Secure cloud hosting

Payments via credit card on Stripe

Professional

$15/per month, billed annually

Additional options for workspaces less than 1000 members

Invoice payments

Data Residency Options

Guaranteed SLA

Enterprise

Contact us

For workspaces with more than 1000 members

Enterprise Grid

Invoice payments

Security Reviews

Self-hosted options

Compare

Standard

Professional

Enterprise

For Users

Slack first support

Automatic self-help

Ticket updates in Slack

Approval workflows in Slack

View & update requests in Slack

Open issue dashboard

Satisfaction surveys

For Agents

Create requests from Slack messages

Integration with knowledge base

Auto Respond with message

Auto Create issue from message

Configure request types per channel

Users updated automatically in Slack

Agent notifications

No maintenance API Integration

Work in Slack or JSM

Integration with Service Now (coming soon)

Agreement & Payments

Payment Types

PCI Compliant

99.9% SLA

Data Residency

Security Reviews

Master Service Agreement

Credit Card

Credit card / Invoice

Invoice

Hosting & Security

Privacy Shield

SOC II Compliant

HIPAA Compliant

Localized Hosting

Private Server

Self-hosted / Docker

Additional Fee

Additional Fee

Standard

Professional

Enterprise

For Users

Slack first support

Automatic self-help

Ticket updates in Slack

Approval workflows in Slack

View & update requests in Slack

Open issue dashboard

Satisfaction surveys

For Agents

Create requests from Slack messages

Integration with knowledge base

Auto Respond with message

Auto Create issue from message

Configure request types per channel

Users updated automatically in Slack

Agent notifications

No maintenance API Integration

Work in Slack or JSM

Integration with Service Now (coming soon)

Agreement & Payments

Payment Types

Free

Credit card

Invoice

PCI Compliant

99.9% SLA

Data Residency

Security Reviews

Master Service Agreement

Hosting & Security

Privacy Shield

SOC II Compliant

HIPAA Compliant

Localized Hosting

Private Server

Additional Fee

Self-hosted / Docker

Additional Fee

How many members are in your Slack workspace?

25
50
100
200
500
1000+

Standard

$12/user annually

Pricing based on Slack user count in connected workspace.

Unlimited actions & workflows

Secure cloud hosting

Payments via credit card on Stripe

Professional

$15/user annually

Additional options for workspaces less than 1000 members

Invoice payments

Data Residency Options

Guaranteed SLA

Enterprise

Contact us

For workspaces with more than 1000 members

Enterprise Grid

Invoice payments

Security Reviews

Self-hosted options

Standard

$1.20/user monthly

Pricing based on Slack user count in connected workspace.

Unlimited actions & workflows

Secure cloud hosting

Payments via credit card on Stripe

Professional

$1.50/user monthly

For Slack workspaces with less than 1000 members

Up to 1,000 Slack Users

Data Residency Options

Guaranteed SLA

Enterprise

Contact us

For Slack workspaces with more than 1000 members

Enterprise Grid

Invoice payments

Security Reviews

Self-hosted options

Compare

Standard

Professional

Enterprise

For Users

Slack first support

Automatic self-help

Ticket updates in Slack

Approval workflows in Slack

View & update requests in Slack

Open issue dashboard

Satisfaction surveys

For Agents

Create requests from Slack messages

Integration with knowledgebase

Auto Respond with message

Auto Create issue from message

Configure request types per channel

Users updated automatically in Slack

Agent notifications

No maintenance API Integration

Work in Slack or JSM

Integration with Service Now (coming soon)

Agreement & Payments

Payment Types

PCI Compliant

99.9% SLA

Data Residency

Security Reviews

Master Service Agreement

Credit Card

Credit card / Invoice

Invoice

Hosting & Security

Privacy Shield

SOC II Compliant

HIPAA Compliant

Localized Hosting

Private Server

Self-hosted / Docker

Additional Fee

Additional Fee

Free

Premium

Enterprise

Features

Slack workflow integration

2-way smart notifications

Slack workflow integration

Create issues from Slack

Capture threads to Issues

Dedicated Channels for Jira issues

Channel notifications

Personal notifications

Create issues from Slack media

View/add comments in Slack

Custom field support

Elements Connect Compatible

Check out our public backlog

Slack Metadata (coming soon)

Check out our public backlog

Agreement & Payments

Payment Types

Free

Credit card

Invoice

PCI Compliant

99.9% SLA

Data Residency

Security Reviews

Master Service Agreement

Hosting & Security

Privacy Shield

SOC II Compliant

HIPAA Compliant

Localized Hosting

Private Server

Additional Fee

Self-hosted / Docker

Additional Fee

Frequently Asked Question

Can I try before I buy?

Yes, we offer a fully featured 14-day trial with no credit card required.

How are users defined?

Our pricing is based on your entire Slack workspace’s active users. We utilize Slack's APIs to determine the count of active users. We believe that all Slack users benefit from increased Jira visibility. Teams also have the ability to act on behalf of a designated Jira user. So every Slack user does not need a Jira account to use the bot.

Are you PCI compliant? How are payments secured?

Yes, we are PCI compliant and use Stripe to securely process all credit card payments.

What is your refund or customer satisfaction policy?

We love our customers and do everything we can to ensure you are happy and we offer an aggressive customer satisfaction policy which includes refunds if we fail to meet our obligations.

How do I update my credit card or billing contact data?

Use our secure account area to make changes to your billing and credit card information.

Do you offer discounts for students and nonprofits?

Nextup supports students, nonprofits and charities and offers a 25% discount on annual plans. Contact support at info@nextup.ai or chat with us below for details around how we can help you!

Can I talk to someone about pricing and options?

Yes, we don't hide behind our website and we love talking to customers and prospects. Please contact our friendly sales team if you have any questions.

Don't see your question?

Our support team is here for you 🙋!
Contact us and we will be happy to help.

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