HelpDesk+ mirrors your service desk automagically in Slack. Everyone works where they want and all conversations and important updates are synced in real-time, improving productivity.
"HelpDesk+ has become a critical application for our service teams, our users and management layers."
Senior Atlassian Consultant at Moxie
Route support tickets that required approval to the manager as a Slack message with any easy buttons to approve or reject the request.
Eliminate approval backup in emails.
"Our customers are very happy that we decided to make ticketing work for them in the environment they love most, Slack."
Senior IT Solutions Engineer at Rebellion Defense
Direct users to known solutions in your knowledge base to solve issues instantly. Self-help eliminates many unnecessary tickets and frees up your support agents.
"After looking into all the solutions in the Atlassian Marketplace we've decided to go with HelpDesk+"
VP of Research and Development at MyndYou
See what you can do with HelpDesk+ to supercharge your support workflow.
Slack first support
Create, discuss and resolve support issues all in Slack
Helpdesk+ brings support agents and users together in Slack to streamline your process.
Automatically help users with connections to support documentation to auto-resolve issues.
Direct users to knowledge bases to get help automatically.
Ticket updates in Slack
Users get notified in Slack when their issue is updated anywhere
Get alerts in Slack when issues are updated.
Approvals in Slack
Send users messages in Slack when requests require their approval with buttons to approve directly.
Approve requests directly from Slack.
Auto Remind or Auto-Create
Configure actions from the app per channel to align with your process
Choose how you want the app to work in each channel.
User Satisfaction Surveys
Send CSAT surveys to users in Slack when their support requests are resolved
Get feedback from your users directly in Slack
Automatic two-way synchronization
Update issues from Slack or Service Desk with automatic synchronization of all messages, status updates, and more.
Update issues anywhere with automatic syncronization
Share files Slack ↔ Jira
Add files to Slack and see them in Jira. Update from Jira and get notified in Slack.
Use dedicated channels to sync the conversation happening in Slack with the issue in Jira. Also keep users in Slack updated when the issue is changed in Jira.
Maintenance free integration
Automatically synchronize requests types from Jira Service Desk to Slack without additional configuration.
Get the full picture by capturing a discussion in a thread into an issue in Jira.
Agent Notifications & Actions
Alert agents in Slack when requests are created and update the request right from Slack.
Add an emoji to an issue shared in Slack and create an issue in Jira with the file attached.
Insight Objects & Elements Connect
Solve for asset management with support for Insight fields and pre-built connection with Elements connect
Get the full context of the discussion on issues directly from Slack.
Off Hours Support
Send users a custom message when you are not working to let them know how to get help
Automatic consolidation of near time events stops channel spam and reduces distraction.
Configure Displayed Fields
Choose the fields you want to show users in Slack when they create Jira issues.
User Roles & Permissions
Manage users with access to configure channel notification and issue creation settings.
View statistics on team usage of functionality.
Global Emoji Mapping
Define mapping between Emojis in Slack to create issues in Jira
Channel Configuration Grid
View a list of channels where the app has been configured and review settings.