Sync chats between Slack and JSM

Allow users to stay in Slack and get updates to issues without switching to the support portal.

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A few uses for this workflow:

• Keep users informed when agents update their issues
• Collect data from users in real time to close issues faster with full information
• Maintain the agent workflow to reduce disruption and change management by allowing agents to continue to work in JSM
• Prevent copying and pasting activity in Slack into tickets

In your support channels anyone can message your team and create an issue and your conversation is automatically synchronized between your apps.

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