Issue deferment with knowledge-base integration

HelpDesk+ users can optimize their ticket resolution process by integrating with a preferred knowledge-base. Our solution supports KB integrations with Confluence, Dropbox, Evernote, Google Drive, HelpDocs.io as well as an option for a custom service. It is useful for support teams, helpdesk administrators, and anyone involved in managing tickets and improving customer support. 

A few uses for this workflow:

• Improve Ticket Resolution Times: users can easily search for documented answers, reducing the need to create new tickets and allowing for faster resolution times. 
• Enhance User Experience: Empower your users to find answers to their questions quickly and easily with access to a knowledge-base through the HelpDesk+ bot.
• Streamline Support Workflow: Centralize information and streamline the support workflow for your team. This can help reduce duplicate tickets, improve efficiency, and ensure consistent information is provided to users. 
• Increase Ticket Deflection: reduce ticket volume and deflect tickets that can be resolved with documented answers, freeing up support resources for more complex issues.

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