Create a support request in Jira Service Management by reacting to a Slack message with 🎫 emoji
Create support requests in a single click with an emoji mapped to an issue type in JSM.
A few uses for this workflow:
In your support channels anyone can message your team and you can create tickets when you need to track your work and sync your conversation.
Ticket created from message when mapped emoji added as reaction
Add internal comments with other Agents from Slack to JSM and keep them private
Learn how best in class teams are configuring Slack first support for Jira Service Management.
Automatically create a Jira support ticket whenever a user messages your team in a specific Slack channel.