Create a support request in Jira Service Management by reacting to a Slack message with 🎫 emoji
Create support requests in a single click with an emoji mapped to an issue type in JSM.
A few uses for this workflow:
In your support channels anyone can message your team and you can create tickets when you need to track your work and sync your conversation.
Ticket created from message when mapped emoji added as reaction
Easily approve or deny requests assigned to you from the Helpdesk+ Home Tab.
Streamline ticket resolution by enabling users to find documented answers quickly.
Automatically sync conversations in Slack with tickets in Jira Service Manageme to keep everyone on the same page.