Learn how best in class teams are configuring Slack first support for Jira Service Management.
Learn from 1,000s of customers that have worked with our team to set up Slack first support. See how a best practice channel functions to fully optimize support.
Summary of best practices:
Make sure your configuration meets your use case, while this is generic best practice your organization is unique so configure so it works for you.
Pinned message with button to create issue
Automatic reply to users who forget about the pinned message
Limit request types by channel to simplify for users
Automatically respond when a user sends a message to a support channel.
Automatically create issues when a user sends a message to a support channel
Add internal comments with other Agents from Slack to JSM and keep them private