Best practice support channel settings in Slack

Learn from 1,000s of customers that have worked with our team to set up Slack first support. See how a best practice channel functions to fully optimize support.

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Summary of best practices:

• Limit Options - users don't want multiple choices so limit your request types by channel and purpose.
• Make it easy - show users pinned messages with buttons and sent them a reminder when they forget.
• Away times - set up times your team is not available to set expectations with users.
• Configure app messages - configure our generic messages to be specific to your team, share policies and links and keep this data updated.

Make sure your configuration meets your use case, while this is generic best practice your organization is unique so configure so it works for you.