Pricing
Sure! All plans come with 14-day free trial, no credit card needed.
Standard
$0.63
$0.75
per slack user, per month.
per slack user, per month.
- Minimum 10 users Standard plans start at 10 users or $75 per year with annual plans.
- Pricing per Slack workspace A bot connects a Slack workspace to a Jira instance. Additional connections require additional bots.
Enjoy these awesome features:
- Create Jira issues from Slack
- Replace Jira emails
- Take action from Slack
- Secure Cloud hosting
- SOC II & Privacy Shield
Professional
$0.83
$1
per slack user, per month.
per slack user, per month.
- Minimum 100 users Professional plans start at 100 users or $1,000 per year with annual plans.
- Pricing per Slack workspace A bot connects a Slack workspace to a Jira instance. Additional connections require additional bots.
Everything in Standard, plus:
- Guaranteed SLA
- Invoice Payments
- Security Reviews
- Priority Feature Requests
Enterprise
$1
NA
per slack user, per month.
only available in annual plan
- Minimum 500 users Enterprise plans start at 500 users or $6,000 per year with annual plans.
- Enterprise licensing Customers on enterprise plans have unlimited Slack workspaces and Jira instance connections.
Everything in Professional, plus:
- Master Service Agreement
- Dedicated Account Manager
- Data Residency
- Self-hosted via Docker Self-hosted instances start at an additional $1,000 per month for required setup and upgrade support.
- Private Instances with EKM Private instances start at an additional $1,000 per month for hosting and maintenance costs.
Compare our Plans
| | Standard | Professional | Enterprise |
Features | |||
| Jira Server, Data Center and Cloud | |||
| Automatic ticket expansion | |||
| Create issues from Slack | |||
| Smart message batching | |||
| Thread mode | |||
| Channel notifications | |||
| Personal notifications | |||
| Create issues from Slack media | |||
| View/add comments in Slack | |||
| Transition issues | |||
| Feature Requests | |||
Agreement & Payments | |||
| Payments | Credit Card | ||
| PCI Compliant | |||
| 99.9% SLA | |||
| Security Reviews | |||
| Data Residency | |||
| Master Service Agreement | |||
Hosting & Security | |||
| Privacy Shield | |||
| SOC II Compliant | |||
| HIPAA Compliant | |||
| Private Server | |||
| Self-hosted / Docker | |||
Frequently Asked Questions
How are Slack users defined?
We use the Slack API to determine the number of users on your Slack team in the workspace where the bot was installed. Pricing is based on your team size in Slack.
How are payments secured?
We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.
Can I update my billing contact?
Yes, please login to your account and select your premium bot and then fill out the form to updated or edit your billing contact.
How do I update my credit card?
Please login to your account and navigate to the billing page to update your credit card details.
What is your refund or satisfaction policy?
In short we do everything we can to ensure you are happy. We believe our customer satisfaction policy is very user friendly. We hope you agree – read the full policy here
Does it work with Jira Server and Data Center?
Yes, we fully support Jira Server instances on version 7.0 and above. We also have solutions for self hosted Jira Server instances that run behind the firewall with our enterprise edition offering. Learn more about enterprise edition
What if our Jira is behind a firewall?
Behind the firewall Jira Server instances can work with our service. We have static IP addresses that can be white listed in the firewall and we offer a self-hosted version with our enterprise edition. Learn more about enterprise edition
What about a self hosted enterprise version?
We have options for larger organization from private servers, self hosted, non credit card payment options and more. Learn more about enterprise edition
How does this work? How is it secured?
The solution utilizes secure connections based on OAuth security to connect Slack to Jira. Once the connection is established the Slack APIs find matches to specific patterns in your channels where the bot has been invited. If a match is found an API call is made to Jira to take action. All matching is done in memory and no logs are stored. We take your security and data privacy seriously. Learn more about our security practices or read our privacy policy
Do you respect Jira permissions?
Yes, when users take actions with the bot a secure OAuth connection is made at the user level. This allows the solution to check permissions of the user when making updates. You can also specify that you want all users to authenticate before getting ticket information via configuration.
Do you offer discounts for students and nonprofits?
Nextup supports students, nonprofits and charities and offers a 25% discount on annual plans. Contact support at info@nextup.ai or chat with us below for details around how we can help you!
How can I manage my account and settings?
Please login to your account to manage your account and settings.
Don't see your question? contact us and we will be happy to help.
