Privacy at Nextup

Customer trust is at the forefront of everything we do. We protect your data and give you the information and tools you need to meet your privacy obligations.


We don't store your data except when required

Your data is your own, including messages, files, and other content processed through Nextup

Your data is only stored if it is required to provide our services.

We offer data residency to give you control over where your data is stored (enterprise plan only)


Compliance with global privacy laws and regulations

We support our customers’ needs through our tooling and contractual commitments

Data protection is built in—by design and by default

Data privacy features and data privacy enhancing technologies are embedded directly into the design of projects and services


We’re transparent, so you can have peace of mind

Have confidence in how Nextup uses personal information, as well as when and how we contact customers

Find clear answers with resources to help you manage email subscriptions in our Help Center

View our sub-processors list to get to know the companies we work with to provide the software

Submit a privacy request

We’re here to help! Customers and users can exercise their rights to access or delete data, as well as make general privacy or security related inquiries.

Privacy request form

More on privacy at Nextup

Frequently Asked Question

What data do you store?

We cover the data we store and its purpose in our privacy policy in more detail but in summary we store your name, email address, timezone and username. This data is required to provide the Services to you.

How do I delete my personal data from Nextup?

You may also submit a request that we delete the personal information that we maintain about you by contacting us via email at  If you choose to email a request to us, please include your name and email address.  If the information that you provide to us matches the information that we have on file, we will automatically generate an email to you, requesting that you confirm your deletion request.  Once confirmed, we will carry out your deletion request and provide notice that it has been completed.

Is my data encrypted?

Yes, Nextup provides data encryption in transit and at rest. Read more about our approach to security.

How does Nextup handle cross-border data transfers?

When it comes to transferring data, we offer standard contractual clauses through our Data Processing Addendum (DPA). Our Data Processing Addendum supplements the Customer Terms of Service or any MSA and is available to all of our customers on free or paid plans.

While we do not rely on the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield for the transfer of personal data, we do self-certify to both programs.

Does Nextup adhere to GDPR, CCPA and privacy regulations?

We adhere to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and other applicable global regulations. Read up on Slack’s commitments and review our latest certifications on our Compliance Page.