All workflows

Create Jira Issues from Direct Messages in Slack

Create Jira issues from direct messages using Message Actions.

What’s it handy for?

Track conversations happening in slack in real time and turn them into a ticket with the simple click of a button. This allows project management to supply accurate project data with all the associated contextual details.

A few uses for this workflow:

  • Minimize instances of context switching between slack and Jira
  • Save time by eliminating copying and pasting message from slack to Jira
  • Track customer feedback as it is being discussed in slack 
  • Capture discussion in slack that might otherwise fall through the cracks in Jira
  • Reduce manual errors and communication gap by eliminating the need to leave slack to perform Jira actions. 

To get started:

  • Click on the more actions button next to the message
  • Select “more message shortcuts”
  • Type create jira issue in the search bar
  • Select create jira issue

See it in action:

Was this tip useful?

Thanks so much for your feedback!
Oops! Something went wrong while submitting the form.
Thanks so much for your feedback!
Oops! Something went wrong while submitting the form.

Related Tips