Run a Slack first incident management process with Jira Service Management.
Update your incident management process to keep everyone aligned and close issues faster.
Example issue escalation process:
A few uses for this workflow:
Change the way your team responds to incidents to greatly improve your process.
Get alerts for priority issues in Slack
Create Slack channel to discuss issue
Set channel name
Capture initial triage discussion in thread to issue
Discuss issue in dedicated channel with automatic synchronization to Jira
Create, find, update, assign and report on Jira issues right from Slack and get notifications when things change in
Manage Jira Tickets that are assigned to you and use it as your insight into Atlassian.
Create a digital HQ for your team to discuss specific projects and sync messages with Jira.