Manage incidents and escalations in Slack

Update your incident management process to keep everyone aligned and close issues faster.

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Example issue escalation process:

1. Configure notifications for specific issue types to your alerts channel
2. View and perform initial triage in Slack thread and capture discussion to issue.
3. Create dedicated channel when needed to escalate issues
4. Configure app to automatically invite team members in escalated channels.

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A few uses for this workflow:

• Get notified when priority issues are created
• Discuss issues in chat and pull in resources as needed
• Create a dedicated discussion channel and auto-sync the conversation to the ticket
• Get updated whenever the issue is modified anywhere.
• Automatically invite the right people into the discussion.
• Capture post-mortem discussion to the issue in Jira

Change the way your team responds to incidents to greatly improve your process.

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