Run a Slack first incident management process with Jira Service Management.
Update your incident management process to keep everyone aligned and close issues faster.
Example issue escalation process:
A few uses for this workflow:
Change the way your team responds to incidents to greatly improve your process.
Get alerts for priority issues in Slack
Create Slack channel to discuss issue
Set channel name
Capture initial triage discussion in thread to issue
Discuss issue in dedicated channel with automatic synchronization to Jira
Automatically expand JIra issues when mentioned in Slack channels and prevent context switching
Get notified in Slack and track hot Jira issues, daily activity, and reduce email noise.
Get notified in Slack based on your personal preferences, reducing static and Jira email fatigue