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How to Support the Support Team

Support is defined as follows –> “to bear all or part of the weight” or “enable to function or act”.  If your support team has ever saved you from a rock and a hard place, then you know the definition...

Would you let someone steal your keyboard?

You walk into work on Tuesday morning. Starbucks spelled your name wrong on the cup and traffic was bad. Not exactly a great start, but the events of the day certainly haven’t hijacked your morning. Yet.  You...

The Newest Tech Power Couple: Slack and Amazon

Amazon is a massive company. With 840,000 employees, internal communication is incredibly important – especially considering the number of teams and time zones that Amazon works across. Bezos spearheads...

History of Atlassian – An Unusual Tech Titan

In 2020 we are all familiar with startups. If you don’t work for one yourself or have a close friend that does, then you’re living under a rock. But in 2002, when Mike Cannon-Brookes and Scott Farquhar...

Nextup.ai Data Residency Offerings

Our users have always been able to choose where they’d like their data hosted, but let us explain why data residency offerings are important to us.  Let’s begin by defining data residency – “the...

Bot Conversion Strategies

Learnings from 3 months of conversions to premium Hi there — we are Nextup.ai the makers of the JIRA Slack bot that connects Slack to JIRA via an always listening bot implementation. This post shares some insights into...