Add internal comments with other Agents from Slack to JSM and keep them private
Review and discuss issues internally with other agents in Slack or JSM
A few uses for this workflow:
Just add a 🔒 emoji to make an internal note.
Add an internal comment from Slack with the 🔒 emoji
View internal comments in agent threads in Slack
Easily approve or deny requests assigned to you from the Helpdesk+ Home Tab.
Streamline ticket resolution by enabling users to find documented answers quickly.
Automatically sync conversations in Slack with tickets in Jira Service Manageme to keep everyone on the same page.