Discuss internally with other agents

Add internal comments with other Agents from Slack to JSM and keep them private

What’s it handy for?

Review and discuss issues internally with other agents in Slack or JSM

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A few uses for this workflow:

Mirror your existing support process inside Slack and keep comments in the right context
Help users faster but don't share internal processes

Just add a 🔒 emoji to make an internal note.

To get started:

Install HelpDesk+ to your Slack workspace
Invite the app to your channels
Create an Agent channel and configure for ticket notifications

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See it in action:

Add an internal comment from Slack with the 🔒 emoji

Add internal comment in Slack

View internal comments in agent threads in Slack

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