Make internal comments the default for agents

Configure channels where agents discuss issues to default to internal comments

What’s it handy for?

Keep the conversation between agents private by defaulting to private responses when agents reply in Slack

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A few uses for this workflow:

Ensure agent communication is kept private
Reduce noise for users you are supporting

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Configure your channel to Internal Comment mode to enable this feature.

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To get started:

Install HelpDesk+ to your Slack workspace
Invite the app to your channels
Create an Agent channel and configure for ticket notifications

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See it in action:

Add public comment with `:mega:` emoji

Configure internal comment mode

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