Configure channels where agents discuss issues to default to internal comments
Keep the conversation between agents private by defaulting to private responses when agents reply in Slack
A few uses for this workflow:
Configure your channel to Internal Comment mode to enable this feature.
Add public comment with `:mega:` emoji
Configure internal comment mode
Easily approve or deny requests assigned to you from the Helpdesk+ Home Tab.
Streamline ticket resolution by enabling users to find documented answers quickly.
Automatically sync conversations in Slack with tickets in Jira Service Manageme to keep everyone on the same page.