Configure channels where agents discuss issues to default to internal comments
Keep the conversation between agents private by defaulting to private responses when agents reply in Slack
A few uses for this workflow:
Configure your channel to Internal Comment mode to enable this feature.
Add public comment with `:mega:` emoji
Configure internal comment mode
Automatically respond when a user sends a message to a support channel.
Automatically create issues when a user sends a message to a support channel
Add internal comments with other Agents from Slack to JSM and keep them private